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Found 3 papers, 1 papers with code
Contextual Bandit Applications in Customer Support Bot
We do, however, have access to partial feedback provided by the user (clicks, surveys, and other events) which can be leveraged to improve the user experience.
Example-Based Named Entity Recognition
We present a novel approach to named entity recognition (NER) in the presence of scarce data that we call example-based NER.
Lessons from Contextual Bandit Learning in a Customer Support Bot
In this work, we describe practical lessons we have learned from successfully using contextual bandits (CBs) to improve key business metrics of the Microsoft Virtual Agent for customer support.
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