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Found 6 papers, 4 papers with code
Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics.
Unsupervised Summarization for Chat Logs with Topic-Oriented Ranking and Context-Aware Auto-Encoders
Automatic chat summarization can help people quickly grasp important information from numerous chat messages.
Toward Recognizing More Entity Types in NER: An Efficient Implementation using Only Entity Lexicons
In this work, we explore the way to quickly adjust an existing named entity recognition (NER) system to make it capable of recognizing entity types not defined in the system.
Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning
Customers ask questions and customer service staffs answer their questions, which is the basic service model via multi-turn customer service (CS) dialogues on E-commerce platforms.
Cross-domain Aspect Category Transfer and Detection via Traceable Heterogeneous Graph Representation Learning
Aspect category detection is an essential task for sentiment analysis and opinion mining.
Long Short-Term Memory with Dynamic Skip Connections
In recent years, long short-term memory (LSTM) has been successfully used to model sequential data of variable length.
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