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A Conceptual Framework for Conversational Search and Recommendation: Conceptualizing Agent-Human Interactions During the Conversational Search Process
In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need.
Affective Behaviour Analysis of On-line User Interactions: Are On-line Support Groups more Therapeutic than Twitter?
Possible applications of the method include provision of guidelines that highlight potential implications of using such platforms on users' mental health, and/or support in the analysis of their impact on specific individuals.
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