Goal-Oriented Next Best Activity Recommendation using Reinforcement Learning

no code implementations • 6 May 2022 • Prerna Agarwal, Avani Gupta, Renuka Sindhgatta, Sampath Dechu

The results show that the recommendations from our proposed approach outperform in goal satisfaction and conformance compared to the existing state-of-the-art next best activity recommendation techniques.

Activity Prediction reinforcement-learning +1

Online Similarity Learning with Feedback for Invoice Line Item Matching

no code implementations • 2 Jan 2020 • Chandresh Kumar Maurya, Neelamadhav Gantayat, Sampath Dechu, Tomas Horvath

In this paper, we present two approaches to solve the above problem using various types of available agent's recorded feedback data.

text similarity

Hi, how can I help you?: Automating enterprise IT support help desks

no code implementations • 2 Nov 2017 • Senthil Mani, Neelamadhav Gantayat, Rahul Aralikatte, Monika Gupta, Sampath Dechu, Anush Sankaran, Shreya Khare, Barry Mitchell, Hemamalini Subramanian, Hema Venkatarangan

Question answering is one of the primary challenges of natural language understanding.

Management Natural Language Understanding +2