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Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations
We further investigate the results of negation scope detection for the sentiment prediction task on customer service conversation data using both a traditional SVM and a Neural Network.
Don't get Lost in Negation: An Effective Negation Handled Dialogue Acts Prediction Algorithm for Twitter Customer Service Conversations
Lately, there have been several works proposing a novel taxonomy for fine-grained dialogue acts as well as develop algorithms for automatic detection of these acts.
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