A Simple yet Brisk and Efficient Active Learning Platform for Text Classification

1 code implementation • 31 Jan 2021 • Teja Kanchinadam, Qian You, Keith Westpfahl, James Kim, Siva Gunda, Sebastian Seith, Glenn Fung

In this work, we propose the use of a fully managed machine learning service, which utilizes active learning to directly build models from unstructured data.

Active Learning BIG-bench Machine Learning +4

Graph Neural Networks to Predict Customer Satisfaction Following Interactions with a Corporate Call Center

no code implementations • 31 Jan 2021 • Teja Kanchinadam, Zihang Meng, Joseph Bockhorst, Vikas Singh Kim, Glenn Fung

Customer satisfaction is an important factor in creating and maintaining long-term relationships with customers.