EmoTwiCS: A Corpus for Modelling Emotion Trajectories in Dutch Customer Service Dialogues on Twitter

no code implementations • 10 Oct 2023 • Sofie Labat, Thomas Demeester, Véronique Hoste

In our business-oriented corpus, we view emotions as dynamic attributes of the customer that can change at each utterance of the conversation.

A Million Tweets Are Worth a Few Points: Tuning Transformers for Customer Service Tasks

1 code implementation • NAACL 2021 • Amir Hadifar, Sofie Labat, Véronique Hoste, Chris Develder, Thomas Demeester

In online domain-specific customer service applications, many companies struggle to deploy advanced NLP models successfully, due to the limited availability of and noise in their datasets.

Current Limitations in Cyberbullying Detection: on Evaluation Criteria, Reproducibility, and Data Scarcity

1 code implementation • 25 Oct 2019 • Chris Emmery, Ben Verhoeven, Guy De Pauw, Gilles Jacobs, Cynthia Van Hee, Els Lefever, Bart Desmet, Véronique Hoste, Walter Daelemans

The detection of online cyberbullying has seen an increase in societal importance, popularity in research, and available open data.

Domain Generalization

Automatic Detection of Cyberbullying in Social Media Text

no code implementations • 17 Jan 2018 • Cynthia Van Hee, Gilles Jacobs, Chris Emmery, Bart Desmet, Els Lefever, Ben Verhoeven, Guy De Pauw, Walter Daelemans, Véronique Hoste

While social media offer great communication opportunities, they also increase the vulnerability of young people to threatening situations online.

Binary Classification