Search Results for author: Zining Liu

Found 1 papers, 0 papers with code

Which Channel to Ask My Question? Personalized Customer Service RequestStream Routing using DeepReinforcement Learning

no code implementations24 Nov 2019 Zining Liu, Chong Long, Xiaolu Lu, Zehong Hu, Jie Zhang, Yafang Wang

These observations suggest that our proposed method can seek the trade-off where both channel resources and customers' satisfaction are optimal.

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