no code implementations • 12 Aug 2015 • Ernesto Diaz-Aviles, Fabio Pinelli, Karol Lynch, Zubair Nabi, Yiannis Gkoufas, Eric Bouillet, Francesco Calabrese, Eoin Coughlan, Peter Holland, Jason Salzwedel
To this end, we follow a supervised learning approach for prediction and train our 'Restricted Random Forest' model using, as a proxy for bad experience, the observed customer transactions in the telco data feed before the user places a call to a customer care center.
