I know that the answer to the question "What was the comment process changed?" is in "On November 6, 2013, Google implemented a new comment system that requires all YouTube users to use a Google+ account in order to comment on videos and making the comment system Google+ oriented. The changes are in large part an attempt to address the frequent criticisms of the quality and tone of YouTube comments. They give creators more power to moderate and block comments, and add new sorting mechanisms to ensure that better, more relevant discussions appear at the top. The new system restored the ability to include URLs in comments, which had previously been removed due to problems with abuse. In response, YouTube co-founder Jawed Karim posted the question "why the fuck do I need a google+ account to comment on a video?" on his YouTube channel to express his negative opinion of the change. The official YouTube announcement received 20,097 "thumbs down" votes and generated more than 32,000 comments in two days. Writing in the Newsday blog Silicon Island, Chase Melvin noted that "Google+ is nowhere near as popular a social media network as Facebook, but it's essentially being forced upon millions of YouTube users who don't want to lose their ability to comment on videos" and "Discussion forums across the Internet are already bursting with outcry against the new comment system". In the same article Melvin goes on to say:". Can you tell me what it is?
A:
to address the frequent criticisms of the quality and tone of YouTube comments