Twitter Conversations Dataset
Introduced by Ganhotra et al. in Conversational Document Prediction to Assist Customer Care Agents
This dataset is used for the task of conversational document prediction. The dataset includes conversations that occurred between users and customer care agents in 25 organizations on the Twitter platform. Each conversation ends with a customer care agent providing a URL to a document to resolve the issue the user is facing. The task is to predict the document given a dialog context. The train, dev and test datasets include 10000, 525 and 500 conversations respectively.
Source: https://github.com/IBM/twitter-customer-care-document-predictionPapers
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