Apprentissage d'agents conversationnels pour la gestion de relations clients (Training chatbots for customer relation management)

JEPTALNRECITAL 2017  ·  Benoit Favre, Frederic Bechet, G{\'e}raldine Damnati, Delphine Charlet ·

Ce travail d{\'e}montre la faisabilit{\'e} d{'}entra{\^\i}ner des chatbots sur des traces de conversations dans le domaine de la relation client. Des syst{\`e}mes {\`a} base de mod{\`e}les de langage, de recherche d{'}information et de traduction sont compar{\'e}s pour la t{\^a}che.

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