Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations

2 Sep 2019Jan MizgajskiAdrian SzymczakRobert GłowskiPiotr SzymańskiPiotr ŻelaskoŁukasz AugustyniakMikołaj MorzyYishay CarmielJeff HodsonŁukasz WójciakDaniel SmoczykAdam WróbelBartosz BorowikAdam ArtajewMarcin BaranCezary KwiatkowskiMarzena Żyła-Hoppe

Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time speech recognition, transcript refinement, and entity and intent recognition in order to convert live audio into a rich, actionable stream of structured events... (read more)

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