Evaluating Older Users' Experiences with Commercial Dialogue Systems: Implications for Future Design and Development

Understanding the needs of a variety of distinct user groups is vital in designing effective, desirable dialogue systems that will be adopted by the largest possible segment of the population. Despite the increasing popularity of dialogue systems in both mobile and home formats, user studies remain relatively infrequent and often sample a segment of the user population that is not representative of the needs of the potential user population as a whole... (read more)

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