Hi, how can I help you?: Automating enterprise IT support help desks

2 Nov 2017Senthil ManiNeelamadhav GantayatRahul AralikatteMonika GuptaSampath DechuAnush SankaranShreya KhareBarry MitchellHemamalini SubramanianHema Venkatarangan

Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation... (read more)

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