“Hi, how can I help you?” Improving Machine Translation of Conversational Content in a Business Context
This paper addresses the automatic translation of conversational content in a business context, for example support chat dialogues. While such use cases share characteristics with other informal machine translation scenarios, translation requirements with respect to technical and business-related expressions are high. To succeed in such scenarios, we experimented with curating dedicated training and test data, injecting noise to improve robustness, and applying sentence weighting schemes to carefully manage the influence of the different corpora. We show that our approach improves the performance of our models on conversational content for all 18 investigated language pairs while preserving translation quality on other domains - an indispensable requirement to integrate these developments into our MT engines at SAP.
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