Improving Answer Selection and Answer Triggering using Hard Negatives

In this paper, we establish the effectiveness of using hard negatives, coupled with a siamese network and a suitable loss function, for the tasks of answer selection and answer triggering. We show that the choice of sampling strategy is key for achieving improved performance on these tasks. Evaluating on recent answer selection datasets - InsuranceQA, SelQA, and an internal QA dataset, we show that using hard negatives with relatively simple model architectures (bag of words and LSTM-CNN) drives significant performance gains. On InsuranceQA, this strategy alone improves over previously reported results by a minimum of 1.6 points in P@1. Using hard negatives with a Transformer encoder provides a further improvement of 2.3 points. Further, we propose to use quadruplet loss for answer triggering, with the aim of producing globally meaningful similarity scores. We show that quadruplet loss function coupled with the selection of hard negatives enables bag-of-words models to improve F1 score by 2.3 points over previous baselines, on SelQA answer triggering dataset. Our results provide key insights into answer selection and answer triggering tasks.