Natural Language Generation enhances human decision-making with uncertain information

ACL 2016  ·  Dimitra Gkatzia, Oliver Lemon, Verena Rieser ·

Decision-making is often dependent on uncertain data, e.g. data associated with confidence scores or probabilities. We present a comparison of different information presentations for uncertain data and, for the first time, measure their effects on human decision-making. We show that the use of Natural Language Generation (NLG) improves decision-making under uncertainty, compared to state-of-the-art graphical-based representation methods. In a task-based study with 442 adults, we found that presentations using NLG lead to 24% better decision-making on average than the graphical presentations, and to 44% better decision-making when NLG is combined with graphics. We also show that women achieve significantly better results when presented with NLG output (an 87% increase on average compared to graphical presentations).

PDF Abstract ACL 2016 PDF ACL 2016 Abstract


  Add Datasets introduced or used in this paper

Results from the Paper

  Submit results from this paper to get state-of-the-art GitHub badges and help the community compare results to other papers.


No methods listed for this paper. Add relevant methods here