Organizational economic sustainability via process optimization and human capital: a Soft Systems Methodology (SSM) approach

This review paper focuses on enhancing organizational economic sustainability through process optimization and human capital effective management utilizing the soft systems methodology (SSM) approach which offers a holistic approach for understanding complex real-world challenges. By emphasizing systems thinking and engaging diverse stakeholders in problem-solving, SSM provides a comprehensive understanding of the problem's context and potential solutions. The approach guides a systematic process of inquiry that leads to feasible and desirable changes in tackling complex problems effectively. Our paper employs the bibliometric analysis based on the sample of 5171 research articles, proceedings papers, and book chapters indexed in Web of Science (WoS) database. We carry out the network cluster analysis using the text data and the bibliometric data with the help of VOSViewer software. Our results confirm that as the real-world situations are becoming more complex and the new challenges such as the global warming and climate change are threatening many economic and social processes, SSM approach is currently getting back at the forefront of academic research related to such topics as organizational management and sustainable human capital efficiency.