Personalized Query Rewriting in Conversational AI Agents

Spoken language understanding (SLU) systems in conversational AI agents often experience errors in the form of misrecognitions by automatic speech recognition (ASR) or semantic gaps in natural language understanding (NLU). These errors easily translate to user frustrations, particularly so in recurrent events e.g. regularly toggling an appliance, calling a frequent contact, etc. In this work, we propose a query rewriting approach by leveraging users' historically successful interactions as a form of memory. We present a neural retrieval model and a pointer-generator network with hierarchical attention and show that they perform significantly better at the query rewriting task with the aforementioned user memories than without. We also highlight how our approach with the proposed models leverages the structural and semantic diversity in ASR's output towards recovering users' intents.

PDF Abstract

Datasets


  Add Datasets introduced or used in this paper

Results from the Paper


  Submit results from this paper to get state-of-the-art GitHub badges and help the community compare results to other papers.

Methods


No methods listed for this paper. Add relevant methods here