PizzaPal: Conversational Pizza Ordering using a High-Density Conversational AI Platform

EMNLP 2018  ·  Antoine Raux, Yi Ma, Paul Yang, Felicia Wong ·

This paper describes PizzaPal, a voice-only agent for ordering pizza, as well as the Conversational AI architecture built at b4.ai. Based on the principles of high-density conversational AI, it supports natural and flexible interactions through neural conversational language understanding, robust dialog state tracking, and hierarchical task decomposition.

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