Proactive Retrieval-based Chatbots based on Relevant Knowledge and Goals

18 Jul 2021  ·  Yutao Zhu, Jian-Yun Nie, Kun Zhou, Pan Du, Hao Jiang, Zhicheng Dou ·

A proactive dialogue system has the ability to proactively lead the conversation. Different from the general chatbots which only react to the user, proactive dialogue systems can be used to achieve some goals, e.g., to recommend some items to the user... Background knowledge is essential to enable smooth and natural transitions in dialogue. In this paper, we propose a new multi-task learning framework for retrieval-based knowledge-grounded proactive dialogue. To determine the relevant knowledge to be used, we frame knowledge prediction as a complementary task and use explicit signals to supervise its learning. The final response is selected according to the predicted knowledge, the goal to achieve, and the context. Experimental results show that explicit modeling of knowledge prediction and goal selection can greatly improve the final response selection. Our code is available at https://github.com/DaoD/KPN/. read more

PDF Abstract

Datasets


Results from the Paper


  Submit results from this paper to get state-of-the-art GitHub badges and help the community compare results to other papers.

Methods


No methods listed for this paper. Add relevant methods here