Real-world Conversational AI for Hotel Bookings

27 Aug 2019Bai LiNanyi JiangJoey ShamHenry ShiHussein Fazal

In this paper, we present a real-world conversational AI system to search for and book hotels through text messaging. Our architecture consists of a frame-based dialogue management system, which calls machine learning models for intent classification, named entity recognition, and information retrieval subtasks... (read more)

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