Recognizing Conflict Opinions in Aspect-level Sentiment Classification with Dual Attention Networks

Aspect-level sentiment classification, which is a fine-grained sentiment analysis task, has received lots of attention these years. There is a phenomenon that people express both positive and negative sentiments towards an aspect at the same time. Such opinions with conflicting sentiments, however, are ignored by existing studies, which design models based on the absence of them. We argue that the exclusion of conflict opinions is problematic, for the reason that it represents an important style of human thinking {--} dialectic thinking. If a real-world sentiment classification system ignores the existence of conflict opinions when it is designed, it will incorrectly mixed conflict opinions into other sentiment polarity categories in action. Existing models have problems when recognizing conflicting opinions, such as data sparsity. In this paper, we propose a multi-label classification model with dual attention mechanism to address these problems.