Research Challenges in Building a Voice-based Artificial Personal Shopper - Position Paper

WS 2018  ·  Nut Limsopatham, Oleg Rokhlenko, David Carmel ·

Recent advances in automatic speech recognition lead toward enabling a voice conversation between a human user and an intelligent virtual assistant. This provides a potential foundation for developing artificial personal shoppers for e-commerce websites, such as Alibaba, Amazon, and eBay. Personal shoppers are valuable to the on-line shops as they enhance user engagement and trust by promptly dealing with customers{'} questions and concerns. Developing an artificial personal shopper requires the agent to leverage knowledge about the customer and products, while interacting with the customer in a human-like conversation. In this position paper, we motivate and describe \textit{the artificial personal shopper task}, and then address a research agenda for this task by adapting and advancing existing information retrieval and natural language processing technologies.

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