Search Results for author: Francesco Calabrese

Found 3 papers, 0 papers with code

Towards Real-time Customer Experience Prediction for Telecommunication Operators

no code implementations12 Aug 2015 Ernesto Diaz-Aviles, Fabio Pinelli, Karol Lynch, Zubair Nabi, Yiannis Gkoufas, Eric Bouillet, Francesco Calabrese, Eoin Coughlan, Peter Holland, Jason Salzwedel

To this end, we follow a supervised learning approach for prediction and train our 'Restricted Random Forest' model using, as a proxy for bad experience, the observed customer transactions in the telco data feed before the user places a call to a customer care center.

Multiscale Event Detection in Social Media

no code implementations25 Apr 2014 Xiaowen Dong, Dimitrios Mavroeidis, Francesco Calabrese, Pascal Frossard

In this paper, we propose a novel approach towards multiscale event detection using social media data, which takes into account different temporal and spatial scales of events in the data.

Event Detection

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