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AgentBuddy: A Contextual Bandit based Decision Support System for Customer Support Agents
In this short paper, we present early insights from a Decision Support System for Customer Support Agents (CSAs) serving customers of a leading accounting software.
Fast Query Expansion on an Accounting Corpus using Sub-Word Embeddings
We present early results from a system under development which uses sub-word embeddings for query expansion in presence of mis-spelled words and other aberrations.
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