Search Results for author: Kaisong Song

Found 5 papers, 1 papers with code

A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis

1 code implementation EMNLP 2021 Jiawei Liu, Kaisong Song, Yangyang Kang, Guoxiu He, Zhuoren Jiang, Changlong Sun, Wei Lu, Xiaozhong Liu

Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital apprehension.

Chatbot Multi-Task Learning

Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning

no code implementations IJCNLP 2019 Kaisong Song, Lidong Bing, Wei Gao, Jun Lin, Lujun Zhao, Jiancheng Wang, Changlong Sun, Xiaozhong Liu, Qiong Zhang

Customers ask questions and customer service staffs answer their questions, which is the basic service model via multi-turn customer service (CS) dialogues on E-commerce platforms.

Multiple Instance Learning

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