Contextual Bandit Applications in Customer Support Bot

no code implementations • 6 Dec 2021 • Sandra Sajeev, Jade Huang, Nikos Karampatziakis, Matthew Hall, Sebastian Kochman, Weizhu Chen

We do, however, have access to partial feedback provided by the user (clicks, surveys, and other events) which can be leveraged to improve the user experience.

Multi-Armed Bandits

Detecting East Asian Prejudice on Social Media

1 code implementation • EMNLP (ALW) 2020 • Bertie Vidgen, Austin Botelho, David Broniatowski, Ella Guest, Matthew Hall, Helen Margetts, Rebekah Tromble, Zeerak Waseem, Scott Hale

The outbreak of COVID-19 has transformed societies across the world as governments tackle the health, economic and social costs of the pandemic.