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Retrieval Based Response Letter Generation For a Customer Care Setting
Letter-like communications (such as email) are a major means of customer relationship management within customer-facing organizations.
Towards Successful Social Media Advertising: Predicting the Influence of Commercial Tweets
Businesses communicate using Twitter for a variety of reasons -- to raise awareness of their brands, to market new products, to respond to community comments, and to connect with their customers and potential customers in a targeted manner.
Comparison of Quality Indicators in User-generated Content Using Social Media and Scholarly Text
Predicting the quality of a text document is a critical task when presented with the problem of measuring the performance of a document before its release.
Tweets Can Tell: Activity Recognition using Hybrid Long Short-Term Memory Model
This paper presents techniques to detect the "offline" activity a person is engaged in when she is tweeting (such as dining, shopping or entertainment), in order to create a dynamic profile of the user, for uses such as better targeting of advertisements.
