Alexa Conversations: An Extensible Data-driven Approach for Building Task-oriented Dialogue Systems

no code implementations • NAACL 2021 • Anish Acharya, Suranjit Adhikari, Sanchit Agarwal, Vincent Auvray, Nehal Belgamwar, Arijit Biswas, Shubhra Chandra, Tagyoung Chung, Maryam Fazel-Zarandi, Raefer Gabriel, Shuyang Gao, Rahul Goel, Dilek Hakkani-Tur, Jan Jezabek, Abhay Jha, Jiun-Yu Kao, Prakash Krishnan, Peter Ku, Anuj Goyal, Chien-Wei Lin, Qing Liu, Arindam Mandal, Angeliki Metallinou, Vishal Naik, Yi Pan, Shachi Paul, Vittorio Perera, Abhishek Sethi, Minmin Shen, Nikko Strom, Eddie Wang

Finally, we evaluate our system using a typical movie ticket booking task and show that the dialogue simulator is an essential component of the system that leads to over $50\%$ improvement in turn-level action signature prediction accuracy.

Dialogue State Tracking Goal-Oriented Dialogue Systems +3

Dialog Simulation with Realistic Variations for Training Goal-Oriented Conversational Systems

no code implementations • 16 Nov 2020 • Chien-Wei Lin, Vincent Auvray, Daniel Elkind, Arijit Biswas, Maryam Fazel-Zarandi, Nehal Belgamwar, Shubhra Chandra, Matt Zhao, Angeliki Metallinou, Tagyoung Chung, Charlie Shucheng Zhu, Suranjit Adhikari, Dilek Hakkani-Tur

Our approach includes a novel goal-sampling technique for sampling plausible user goals and a dialog simulation technique that uses heuristic interplay between the user and the system (Alexa), where the user tries to achieve the sampled goal.

Goal-Oriented Dialog Natural Language Understanding