no code implementations • SIGDIAL (ACL) 2021 • Ling-Yen Liao, Tarec Fares
Live chat in customer service platforms is critical for serving clients online.
1 code implementation • Findings (EMNLP) 2021 • Ari Silburt, Anja Subasic, Evan Thompson, Carmeline Dsilva, Tarec Fares
Extracting salient topics from a collection of documents can be a challenging task when a) the amount of data is large, b) the number of topics is not known a priori, and/or c) “topic noise” is present.