Search Results for author: Vincent Gao

Found 3 papers, 0 papers with code

Leveraging Seq2seq Language Generation for Multi-level Product Issue Identification

no code implementations ECNLP (ACL) 2022 Yang Liu, Varnith Chordia, Hua Li, Siavash Fazeli Dehkordy, Yifei Sun, Vincent Gao, Na Zhang

To harness such information to better serve customers, in this paper, we created a machine learning approach to automatically identify product issues and uncover root causes from the customer feedback text.

Multi-Label Classification Text Generation +1

ColdGuess: A General and Effective Relational Graph Convolutional Network to Tackle Cold Start Cases

no code implementations24 May 2022 Bo He, Xiang Song, Vincent Gao, Christos Faloutsos

It outperforms the lightgbm2 by up to 34 pcp ROC-AUC in a cold start case when a new seller sells a new product .

Improving Factual Consistency of Abstractive Summarization on Customer Feedback

no code implementations ACL (ECNLP) 2021 Yang Liu, Yifei Sun, Vincent Gao

E-commerce stores collect customer feedback to let sellers learn about customer concerns and enhance customer order experience.

Abstractive Text Summarization

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