Dial-In LLM: Human-Aligned Dialogue Intent Clustering with LLM-in-the-loop

no code implementations • 12 Dec 2024 • Mengze Hong, Yuanfeng Song, Di Jiang, Wailing Ng, Yanjie Sun, Chen Jason Zhang

The discovery of customer intention from dialogue plays an important role in automated support system.

Clustering Coherence Evaluation +2

Pairwise Judgment Formulation for Semantic Embedding Model in Web Search

no code implementations • 8 Aug 2024 • Mengze Hong, Di Jiang, Wailing Ng, Zichang Guo, Chen Jason Zhang

Semantic Embedding Model (SEM), a neural network-based Siamese architecture, is gaining momentum in information retrieval and natural language processing.

Information Retrieval Learning-To-Rank