no code implementations • 12 Sep 2022 • Yaniv Oshrat, Yonatan Aumann, Tal Hollander, Oleg Maksimov, Anita Ostroumov, Natali Shechtman, Sarit Kraus
The prospect of combining human operators and virtual agents (bots) into an effective hybrid system that provides proper customer service to clients is promising yet challenging.
no code implementations • 9 May 2021 • Aviram Aviv, Yaniv Oshrat, Samuel A. Assefa, Tobi Mustapha, Daniel Borrajo, Manuela Veloso, Sarit Kraus
Call centers, in which human operators attend clients using textual chat, are very common in modern e-commerce.
