Expanding Chatbot Knowledge in Customer Service: Context-Aware Similar Question Generation Using Large Language Models

no code implementations • 16 Oct 2024 • Mengze Hong, Yuanfeng Song, Di Jiang, Lu Wang, Zichang Guo, Chen Jason Zhang

To accommodate potential variations in how a customer's query may be expressed, it emerges as the favored solution to augment these QA pairs with similar questions that are possibly diverse while remaining semantic consistency.

Chatbot Diversity +3

Pairwise Judgment Formulation for Semantic Embedding Model in Web Search

no code implementations • 8 Aug 2024 • Mengze Hong, Di Jiang, Wailing Ng, Zichang Guo, Chen Jason Zhang

Semantic Embedding Model (SEM), a neural network-based Siamese architecture, is gaining momentum in information retrieval and natural language processing.

Information Retrieval Learning-To-Rank