Detecting Egregious Conversations between Customers and Virtual Agents

NAACL 2018 Tommy SandbankMichal Shmueli-ScheuerJonathan HerzigDavid KonopnickiJohn RichardsDavid Piorkowski

Virtual agents are becoming a prominent channel of interaction in customer service. Not all customer interactions are smooth, however, and some can become almost comically bad... (read more)

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