HappyBot: Generating Empathetic Dialogue Responses by Improving User Experience Look-ahead

20 Jun 2019Jamin ShinPeng XuAndrea MadottoPascale Fung

Recent neural conversation models that attempted to incorporate emotion and generate empathetic responses either focused on conditioning the output to a given emotion, or incorporating the current user emotional state. While these approaches have been successful to some extent in generating more diverse and seemingly engaging utterances, they do not factor in how the user would feel towards the generated dialogue response... (read more)

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