Mimic and Rephrase: Reflective Listening in Open-Ended Dialogue

CONLL 2019 Justin DieterTian WangArun Tejasvi ChagantyGabor AngeliAngel X. Chang

Reflective listening{--}demonstrating that you have heard your conversational partner{--}is key to effective communication. Expert human communicators often mimic and rephrase their conversational partner, e.g., when responding to sentimental stories or to questions they don{'}t know the answer to... (read more)

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