Replicated Siamese LSTM in Ticketing System for Similarity Learning and Retrieval in Asymmetric Texts

The goal of our industrial ticketing system is to retrieve a relevant solution for an input query, by matching with historical tickets stored in knowledge base. A query is comprised of subject and description, while a historical ticket consists of subject, description and solution... (read more)

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METHOD TYPE
Sigmoid Activation
Activation Functions
Tanh Activation
Activation Functions
LSTM
Recurrent Neural Networks