no code implementations • NAACL 2019 • Wei Yang, Luchen Tan, Chunwei Lu, Anqi Cui, Han Li, Xi Chen, Kun Xiong, Muzi Wang, Ming Li, Jian Pei, Jimmy Lin
Consumers dissatisfied with the normal dispute resolution process provided by an e-commerce company{'}s customer service agents have the option of escalating their complaints by filing grievances with a government authority.
no code implementations • 20 Jul 2016 • Kun Xiong, Anqi Cui, Zefeng Zhang, Ming Li
The novel contextual model generates diverse and robust responses, and is able to carry out conversations on a wide range of topics appropriately.