MetRoBERTa: Leveraging Traditional Customer Relationship Management Data to Develop a Transit-Topic-Aware Language Model

no code implementations • 9 Aug 2023 • Michael Leong, Awad Abdelhalim, Jude Ha, Dianne Patterson, Gabriel L. Pincus, Anthony B. Harris, Michael Eichler, Jinhua Zhao

Transit riders' feedback provided in ridership surveys, customer relationship management (CRM) channels, and in more recent times, through social media is key for transit agencies to better gauge the efficacy of their services and initiatives.

Language Modelling Large Language Model +2