Analyzing An After-Sales Service Process Using Object-Centric Process Mining: A Case Study

no code implementations • 16 Oct 2023 • Gyunam Park, Sevde Aydin, Cuneyt Ugur, Wil M. P. van der Aalst

Process mining, a technique turning event data into business process insights, has traditionally operated on the assumption that each event corresponds to a singular case or object.

Object