Search Results for author: Jianglei Han

Found 2 papers, 0 papers with code

UFTR: A Unified Framework for Ticket Routing

no code implementations2 Mar 2020 Jianglei Han, Jing Li, Aixin Sun

In short, our results demonstrate that the UFTR is a superior solution to the ticket routing problem because it takes into account previously unexploited interrelationships between the group assignment and group transfer problems.

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