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Dense Template Retrieval for Customer Support
Templated answers are used extensively in customer support scenarios, providing an efficient way to cover a plethora of topics, with an easily maintainable collection of templates.
Intent Detection at Scale: Tuning a Generic Model using Relevant Intents
Furthermore, we propose a strategy for using the clients relevant intents as model features that proves to be resilient to changes in the relevant intents of clients -- a common occurrence in production environments.
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