IEKM: A Model Incorporating External Keyword Matrices

no code implementations • 21 Nov 2023 • Cheng Luo, Qin Li, Zhao Yan, Mengliang Rao, Yunbo Cao

In this paper, we propose an incorporation external keywords matrices model (IEKM) to address these challenges.

Semantic Similarity Semantic Textual Similarity +2

DialogQAE: N-to-N Question Answer Pair Extraction from Customer Service Chatlog

no code implementations • 14 Dec 2022 • Xin Zheng, Tianyu Liu, Haoran Meng, Xu Wang, Yufan Jiang, Mengliang Rao, Binghuai Lin, Zhifang Sui, Yunbo Cao

Harvesting question-answer (QA) pairs from customer service chatlog in the wild is an efficient way to enrich the knowledge base for customer service chatbots in the cold start or continuous integration scenarios.

Retrieval

SmartSales: Sales Script Extraction and Analysis from Sales Chatlog

no code implementations • 19 Apr 2022 • Hua Liang, Tianyu Liu, Peiyi Wang, Mengliang Rao, Yunbo Cao

2) Customer objection response assists the salespeople to figure out the typical customer objections and corresponding winning sales scripts, as well as search for proper sales responses for a certain customer objection.

Management