Behavioral Modeling for Churn Prediction: Early Indicators and Accurate Predictors of Custom Defection and Loyalty

no code implementations • 20 Dec 2015 • Muhammad R. Khan, Johua Manoj, Anikate Singh, Joshua Blumenstock

Churn prediction, or the task of identifying customers who are likely to discontinue use of a service, is an important and lucrative concern of firms in many different industries.

Feature Engineering feature selection