DiaBiz – an Annotated Corpus of Polish Call Center Dialogs

no code implementations • LREC 2022 • Piotr Pęzik, Gosia Krawentek, Sylwia Karasińska, Paweł Wilk, Paulina Rybińska, Anna Cichosz, Angelika Peljak-Łapińska, Mikołaj Deckert, Michał Adamczyk

This paper introduces DiaBiz, a large, annotated, multimodal corpus of Polish telephone conversations conducted in varied business settings, comprising 4036 call centre interactions from nine different domains, i. e. banking, energy services, telecommunications, insurance, medical care, debt collection, tourism, retail and car rental.

speech-recognition Speech Recognition