CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs

1 code implementation • 31 Mar 2024 • Jingzhe Shi, Jialuo Li, Qinwei Ma, Zaiwen Yang, Huan Ma, Lei LI

We have conducted extensive experiments to validate the performance of our proposed CHOPS architecture using the CPHOS-dataset, with the aim of demonstrating how LLMs can enhance or serve as alternatives to human customer service.

GPT-3.5 GPT-4 +1