Leveraging Seq2seq Language Generation for Multi-level Product Issue Identification

no code implementations • ECNLP (ACL) 2022 • Yang Liu, Varnith Chordia, Hua Li, Siavash Fazeli Dehkordy, Yifei Sun, Vincent Gao, Na Zhang

To harness such information to better serve customers, in this paper, we created a machine learning approach to automatically identify product issues and uncover root causes from the customer feedback text.

Multi-Label Classification Text Generation +1